Returns & Refunds policy

DigiElevate provides digital products that are delivered electronically. Since digital products cannot be physically returned after access or download, purchases are generally non-refundable once the product has been successfully delivered or access has been provided.

However, we want our customers to have a fair experience. If you experience a genuine problem such as receiving the wrong product, being unable to access the purchased files, receiving corrupted or incomplete files, or experiencing a technical issue with the delivery, please contact us at support@digielevate.store.

We will review the issue and, where appropriate, provide a replacement, corrected files, renewed access, or a refund.

Duplicate purchases: If you accidentally purchase the same digital product more than once, contact us as soon as possible with your order details. We will review the duplicate transaction and may provide an appropriate refund.

Refund requests: Refund requests should normally be submitted within 7 days of purchase, along with the order details and a description of the issue.

Refunds, when approved, will generally be processed to the original payment method. Processing time may depend on the payment provider or bank.

Because digital products are delivered electronically and cannot be physically returned, we generally do not accept refund requests solely because a customer has changed their mind after downloading or accessing the product, except where a refund is required under applicable law.

For any issue regarding your purchase, contact:

Email: support@digielevate.store